Six Communication Best Practices for Reducing Readmissions and Capturing TCM Revenue

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LIVE Webinar

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2 PM Eastern, 1 PM Central, 11 AM Pacific

Sponsored By West Healthcare Practice

  • Abstract
    Medicare payments for Transition Care Management (TCM) can not only reduce your exposure to hospital readmission penalties and improve patient outcomes, but also provide an important source of revenue in an era of shrinking reimbursements. Attendees will learn about the impacts of readmission penalties on the bottom line, how to estimate potential TCM revenue, as well as discover strategies for balancing automated patient communications with the clinical human touch to optimize clinical, financial, and operational outcomes. Don't be caught on the sidelines as others close gaps in their 30 day post discharge programs.

    This webinar is geared toward the following professionals: CMIOs, COOs, care coordination, transitional care, ambulatory care, population health, patient experience/patient engagement, IT, revenue cycle, and access center/contact center operations staff of healthcare provider, and ACO organizations.

  • Learning Objectives
    Attendees of this webinar will be able to:
    1.  Recognize the top causes of hospital readmissions
    2.  Quantify financial impacts of Medicare’s readmission penalties Identify key requirements of Medicare’s TCM 99495/99496 reimbursement program
    3.  Calculate potential TCM reimbursements and ROI for your organization
    4.  Evaluate six best practices for leveraging automated patient communications to scale out your TCM program

Chuck Hayes

Chuck serves as Vice President of Product Management for West, where his areas of focus include working with healthcare organizations of all sizes to better understand how they can leverage technology applications to solve their daily challenges and goals. Chuck has extensive experience consulting with organizations on cost-effective and response-driven strategies for communication touch points throughout the patient lifecycle, including appointment-related outreach, wellness and preventive messaging, post-visit follow-up and more. Chuck holds a bachelor’s degree in science and engineering from the University of South Alabama.

Fonda Narke

Fonda is Senior Director, Healthcare Product Integration within the West Healthcare Practice. In this role, Fonda is responsible for developing and implementing strategic plans to enhance the West products and services in the Healthcare industry.  Fonda leads the product development efforts from concept development, requirements definition, project management, technical development and product deployment. Prior to this role, Fonda has over 25 years of experience in client partnership management and technology communication strategies that maximize customer/patient activation and engagement.   Fonda has a bachelor’s degree in business administration from University of Nebraska, Omaha.