Improving patient outcomes with smartphones: UW Medicine Valley Medical Center’s story

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LIVE Webinar

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March 29, 2017

1 PM Eastern, 12 PM Central,  10AM Pacific

Brought to you by Voalte

  • UW Medicine’s Valley Medical Center dramatically improved patient outcomes after moving to a smartphone-based platform for clinical communication and alarm and alert notification. Before-and-after analysis shows a reduction in hospital-acquired pressure ulcers and skin integrity events, fall and slip events, and medication errors. By limiting overhead paging, the medical center also created a calmer, quieter environment, and improved engagement among Nursing and Hospitalists. Hospital executives will describe their experience and vision for the future in addressing quality, cost and the patient-caregiver experience.
    This webinar is geared toward the following executives and professionals: CIO, CTO, CMIO, IT Director, CNO, CNIO, VP of Nursing, Director of Nursing, Nursing Managers, Clinical Informatics Managers


  • Attendees of this webinar will be able to:
    1. Describe how a smartphone-based communication platform can help healthcare organizations meet quality-of-care initiatives.
    2. Evaluate the impact of a new communication platform on quality of care, cost reduction, patient safety, care coordination and the overall patient-caregiver experience.
    3. Explain how Valley Medical Center achieved impressive results with more efficient clinical workflows that rely on secure text messaging and alarm and alert notifications, all on one mobile device.
    4. Apply Valley Medical Center’s vision for the future and next steps for its clinical communication platform to their own organization.

James Jones, BSN, MBA, MSN, NEA-BC
VP of Patient Care Services and Nursing Operations 


James is an active industry and organizational spokesperson with UW Medicine Valley Medical Center, which is the largest non-profit public district hospital in the state of Washington. Since joining the organization in 2014, James has been one of the driving forces behind its strategic and operational Mobile Communication Strategy. He previously held executive management positions, including Hospital Chief Operating Officer and Chief Nursing Officer. He currently serves on HIMSS Nursing Informatics and CNIO Executive Workgroup, and UW Graduate School Master of Health Administration mentorship program. He takes an active role in promoting Nursing Executive, Informatics and IT leadership positions, and in 2014 received a nomination for Minority Executive Leader of the Year with Modern Healthcare magazine. He holds an MSN in Healthcare Informatics and an Executive Leadership certification in Health Information Technology, Master of Business Administration in Sustainability, Bachelor of Science in Nursing, Post-Graduate Certification in Medical Management, and is Nurse Executive Advance Board Certified (NEA-BC).

Wayne Manuel, MBA

Wayne has been with UW Medicine Valley Medical Center for 2 ½ years, first as Chief Information Officer and currently as Sr. VP of Strategic Services. He maintains responsibility for IT in addition to several other departments and functions across the hospital. Prior to joining Valley Medical Center, Wayne was a senior executive for both Cleveland Clinic and Providence Health & Services. Before expanding his career into healthcare, he held global roles for ConocoPhillips and worked for several years in the banking industry. Wayne proudly served in leadership roles in the United States Army. He earned his Bachelor’s degree from University of Alaska and his Master’s degree from University of Houston.